Shipping policy
SHIPPING POLICY
-----
OVERVIEW
-
Do you offer free shipping?
We do! We offer free standard domestic shipping on all orders over $50. No coupon code is required!
-
Where do you ship from?
We ship from our home office of Greenwich, Connecticut 06878
-
Do you offer international shipping?
We do! All available locations will be shown at checkout.
-
Will I receive a tracking number for my shipment?
Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment.
-
I paid for 2nd Day Air, why did it take 6 days to arrive?
Please remember that the shipping method you choose is the time is only for the time it takes for your completed order to be mailed from our warehouse in Connecticut to your address. It does not affect the processing time. If you pay for overnight shipping, it only means that once the order has processed, it will THEN be sent overnight.
-
What happens if my package is returned?
We will contact you via email as soon if your package is returned to our warehouse. If the package was returned due to an inaccurate or incomplete address, we will ask that you pay an additional standard shipping charge for the second shipment.